Privacy Policy

Effective Date: March 25, 2026

1. Information We Collect

Carrillo Tech Solutions collects information you provide directly to us through our Secure Ticketing system, including your name, email address, system specifications, and deployment objectives. We only collect data necessary to diagnose system anomalies and execute IT infrastructure services.

2. How We Use Your Data

We use the information collected to:

Provide forensic-level system diagnostics and IT consulting.
Communicate regarding your deployment requests or hardware repairs.
Improve our secure network protocols and service delivery.

3. Secure Transmission & Third Parties

Your deployment requests are encrypted and transmitted securely via enterprise-grade APIs (such as Resend). We do not sell, rent, or distribute your personal or system data to unauthorized third parties. System diagnostics and data intelligence operations are strictly confidential.

4. Data Retention

Hardware diagnostic reports and communication logs are retained only as long as necessary to fulfill ongoing technical support and warranty obligations.

5. Contact the Architect

For inquiries regarding data security or this policy, please initiate a ticket through the main terminal or contact our operations base in Cleveland, Ohio.